CX Strategy
Remote
Riyadh, KSA
As a Customer Experience Consultant, you will play a key role in enhancing customer interactions, optimizing service processes, and ensuring a seamless experience across all touchpoints. You will analyze customer needs, develop engagement strategies, and collaborate with teams to improve customer satisfaction and loyalty.
Job Description
As a Customer Experience Consultant, you will play a key role in enhancing customer interactions, optimizing service processes, and ensuring a seamless experience across all touchpoints. You will analyze customer needs, develop engagement strategies, and collaborate with teams to improve customer satisfaction and loyalty.
Key Responsibilities
Analyze customer feedback and journey insights to identify opportunities for improvement.
Develop and implement customer experience strategies to enhance engagement and satisfaction.
Collaborate with sales, marketing, and product teams to ensure a consistent customer experience.
Monitor key performance indicators (KPIs) related to customer satisfaction and retention.
Provide recommendations for process improvements, digital experiences, and service enhancements.
Train and support teams in best practices for customer interactions.
Stay updated on industry trends and emerging technologies in customer experience.
Qualification
BA in Bussiness
Additional Information
Additional Info
About New Metrics
About New Metrics
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Hybrid
Riyadh, KSA
Customer Experience Consultant
CX Strategy
As a Customer Experience Consultant, you will play a key role in enhancing customer interactions, optimizing service processes, and ensuring a seamless experience across all touchpoints. You will analyze customer needs, develop engagement strategies, and collaborate with teams to improve customer satisfaction and loyalty.