People Experience & Performance

EX Maturity Assessments

Employee Experience (EX) is a cornerstone of organizational performance, yet many businesses lack clarity on where they stand and how to improve. Without a structured approach to assess EX maturity, organizations risk misaligned strategies, disengaged employees, and lost opportunities for growth. A comprehensive EX Maturity Assessment provides the clarity needed to benchmark progress, prioritize investments, and design an actionable roadmap for long-term success.

CX Strategy as the Foundation

Seamless Integration

Driving Loyalty and Growth

Building Trust and Competitive Edge

What You Gain

Our EX Maturity Assessments deliver

A Clear Understanding of Your Current Landscape

Gain detailed insights into your EX capabilities across critical dimensions, including engagement, technology, and culture.

Targeted Improvement Plans

Receive prioritized recommendations tailored to your organization’s specific maturity level.

Actionable Data-Driven Strategies

Align improvement initiatives with business goals, ensuring measurable outcomes.

Scalable Roadmaps for Continuous Growth

Develop a framework that adapts to changing employee needs and organizational priorities.

Why Choose New Metrics

Proprietary Tools for Precision

Our diagnostic approach combines industry benchmarks with data analytics to provide a complete view of your EX maturity.

SHRM-Certified Expertise

Our team brings expertise in human resources best practices, organizational psychology, and experience design.

Tailored Recommendations for Real Impact

Each assessment is customized to reflect your organization’s culture, goals, and workforce dynamics.

Commitment to Measurable Outcomes

Every roadmap we develop includes clear KPIs and milestones, ensuring initiatives deliver tangible results.

End-to-End Partnership

From assessment to implementation and beyond, we partner with you to drive continuous improvement and sustained EX excellence.

How We Help You Succeed

Our EX Maturity Assessment Framework is designed to evaluate your organization’s current capabilities and create a pathway for sustainable improvement. Here’s how we deliver results

Comprehensive EX Diagnostic

Assess key dimensions, including employee engagement, technology enablement, leadership alignment, and cultural impact. Use proprietary tools and data sources to gather qualitative and quantitative insights. Benchmark your EX maturity against industry standards to identify opportunities for differentiation.

Custom Maturity Framework Design

Categorize your organization’s EX maturity into stages (e.g., Foundational, Emerging, Advanced, Transformational). Define specific actions for each stage to ensure progress is measurable and actionable.

Develop an EX Roadmap

Create a tailored roadmap that prioritizes high-impact initiatives based on organizational goals and employee feedback. Align initiatives with your business strategy to maximize ROI and foster cultural alignment.

Executive Alignment and Stakeholder Buy-In

Present findings to leadership teams through workshops and data-driven insights. Facilitate cross-departmental collaboration to ensure alignment and shared accountability.

Agile Execution of Improvement Plans

Implement initiatives iteratively, with regular feedback loops to refine strategies. Provide training and tools to support teams during the transition and sustain improvements.

Monitor Progress and Refine Over Time

Establish KPIs and dashboards to track progress across all dimensions of EX. Conduct periodic reassessments to adapt to evolving employee needs and market conditions.

WHAT YOU CAN EXPECT

Enhanced Customer Experience

A comprehensive journey map with insights you can act on, pinpointing the most effective areas for immediate and long-term improvements.

Operational Efficiency

Our design solutions streamline customer and employee interactions, supporting smoother operations and reducing bottlenecks.

Scalable and Adaptable Designs

We create spatial designs that can evolve with changing business needs, ensuring your environment remains effective over time.

All our Services

Research and Insights

Growth Enablement

Customer Experience CX And Engagement

CX Maturity Assessment

Strategy and Operating Model

Voice of Customer Programs (Medallia, Sprinklr)

CX Enhancement & Personalization

Service Design & Optimization

Customer Journey Mapping