Insights
Find out what’s been happening...
Maximizing Customer Satisfaction: Applying Utility Theory to Customer Experience (CX)
Insights
When brands link utility theory with CX, they gain valuable insights into how they can exceed customer expectations, creating experiences that drive higher satisfaction and loyalty.
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The Great Talent Reshuffle and Hybrid Work Paradox: Challenge or Opportunity?
EventsLinkedIn and New Metrics Talent Experts host a workforce transformation event to discuss the impact of the Great Reshuffle and Hybrid Work Paradox on organizational […]Learn more -
New Metrics to Judge CX Awards in Dubai
Events, NewsWe are pleased to announce that our Principal Consultant Rami Haffar has been selected as a judge for the Gulf Customer Experience Awards 2020. Now […]Learn more -
New Metrics to Host EX Workshop at OSHRM 2019
Events, NewsWe are excited to announce that New Metrics will once again take part in the annual Omani Society for Human Resource Management (OSHRM) Conference happening […]Learn more -
New Metrics to Host Hacking HR Muscat Chapter Launch
Events, NewsHacking HR Muscat Chapter is about to launch! As a company passionate about HR, New Metrics is keen to get on-board and help spread the […]Learn more -
Social Marketing Workshop Coming Soon
Events, NewsOur next open workshop on Social Marketing is now open for registrations. Rob Thurner, digital strategist and lead trainer for the GOOGLE DIGITAL ACADEMY will […]Learn more -
British Embassy Muscat Applauds Omantel Marketing Visit to UK
Events, NewsA delegation of marketing professionals and senior management from Omantel together with New Metrics have met with the Department for International Trade staff at the […]Learn more -
Succession Planning & Omanisation Workshop Coming Soon to Muscat
Events, NewsIn 2011, Steve Jobs was diagnosed with cancer. When the news became public, Apple stocks dropped by 6% wiping $32 Billion off the company’s value. […]Learn more -
Google Approved Trainer to Deliver Digital Marketing Workshop in Muscat
Events, NewsIn our rapidly changing world, digital represents the future direction and true value of the marketing industry. Brand reputation can be built or destroyed instantaneously. […]Learn more -
Coming Soon – Emotional Intelligence Open Workshop in Muscat
Events, NewsDid you know that 60 percent of employee high performance is rational and 40 percent is emotional? This means that Emotional Intelligence – the ability […]Learn more