Insights
Find out what’s been happening...
Maximizing Customer Satisfaction: Applying Utility Theory to Customer Experience (CX)
Insights
When brands link utility theory with CX, they gain valuable insights into how they can exceed customer expectations, creating experiences that drive higher satisfaction and loyalty.
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Top AI Trends for 2024
Insights, News, NewsFrom the emergence of next-generation generative AI to the emphasis on employee experience and the integration of AI in education, 2024 is poised to redefine the AI trends.Learn more -
DBWC partners with New Metrics to enrich DBWC members’ expertise and business skills
News, Press ReleaseDBWC & New Metrics launch a collaborative initiative combining mentorship & accelerator program to enrich mentees' expertise through intensive 6-week trainings.Learn more -
Award-winning Medallia CX and EX Software Now Available on KSA Servers
NewsNew Metrics partners with Medallia to help organizations in KSA realize Vision 2030 objectives. Medallia, Inc, the global leader in customer and employee experience, launched […]Learn more -
LinkedIn, New Metrics, and OSHRM join forces to optimize job seeker career prospects in Oman through the “Learn for A Brighter Future” initiative
NewsNew Metrics and OSHRM have joined forces to enable job seekers in Oman to take part in a comprehensive career-building learning program powered by “Opportunity […]Learn more -
Leveraging the Voice of the Patient to Improve Operational Effectiveness
NewsBy Mounir Mekkaoui and Dezdemona Bakiasi Danat Al Emarat Hospital, a world-class hospital in Abu Dhabi specializing in woman’s and children’s health, is leading the […]Learn more -
New Metrics Receives ISO Certifications for Quality Management and Information Security
NewsNew Metrics received full ISO 9001:2015 accreditation for having a Quality Management System which complies with international standards and ISO 27001:2013 in Information Security Management Systems. Both certifications were […]Learn more -
New Metrics Adds an Industry-Leading Certification Layer to CX Academy Through CXPA’s Recognition
NewsLeaders in experience management consultancy, New Metrics, have announced becoming a Recognized Training Provider (RTP) with the CXPA (Customer Experience Professionals Association) to allow customer […]Learn more -
LinkedIn and New Metrics Partner to Drive Human-Centric Digital Transformation Across EMEA
NewsLinkedIn and New Metrics have joined forces through a formal partnership to drive scalable and hyper-targeted strategic upskilling and talent campaigns, enhance employee engagement and boost organizational growth. […]Learn more -
New Brand, New Chapter, New Metrics.
NewsBy Maya El-Haj After nine years of growing our operations and expanding our reach in the fields of experience management and capability building, New Metrics […]Learn more