Key Responsibilities
DELIVERY CONTRIBUTION
• Act as the UI/UX lead within project teams
• Deliver implementation-ready outputs
• Ensure consistency and quality across all UI/UX deliverables
UX/UI DESIGN & PROTOTYPING
• Translate customer journeys into:
– Wireframes (low & high fidelity)
– UI designs (web & mobile)
– Interactive prototypes
• Define user flows, navigation structures, and interaction patterns]
UX ASSESSMENT & IMPROVEMENT
• Conduct:
– Heuristic evaluations
– UX audits of digital platforms
– Usability testing sessions
• Identify usability issues and recommend actionable improvements
JOURNEY-TO-INTERFACE TRANSLATION
• Work closely with CX teams to:
– Convert journey maps into tangible interface designs
– Ensure alignment between business requirements and user experience
PROPOSAL & CLIENT SUPPORT
• Support proposal development through:
– Visual concepts and mockups
– Experience flows and interface samples
• 4–6+ years of experience in UI/UX design
• Strong portfolio (enterprise, government, or complex digital platforms)
• Bachelor’s degree in a relevant field (e.g., UX/UI Design, Graphic Design) and certifications in UX/UI
• Experience in client-facing roles
• Proven ability to translate customer journeys into interface designs and prototypes
• Experience working within regulated environments (e.g., government, banking)
• Strong understanding of accessibility and inclusive design standards (WCAG)
• Familiarity with Digital Government Authority (DGA) guidelines or similar frameworks
At New Metrics, we are committed to creating an inclusive, flexible, human-centric and supportive work environment.
When you join our team, you can expect:
1. Exceptional trust based culture that fosters inclusion, creativity, and innovation:
• 91% of employees feel engaged, reflecting our ongoing efforts to deliver the best in class employee experience
• 94% of our employees feel included and have a sense of belonging
• 94% of employees trust their manager
2. Collaboration with a passionate and high-performing team that values appreciation of individual attributes and diverse perspectives
3. Exposure to a global brand known for its commitment to excellence and making a difference in creating human value
4. A comprehensive focus on flexibility, wellness and result orientation in operation
5. Strong focus on life-long learning and continuous development, along with opportunities to enhance your skills and knowledge
6. Equal opportunities for growth and development, supported by subsidized professional qualifications and paid professional memberships to advance your career
7. A commitment to environmental sustainability, creating a positive impact on the world around us
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