Sustainability
Green Operations and Transformation
Sustainability goals cannot be achieved through strategy alone—they must be embedded in day-to-day operations, employee mindsets, customer journeys, and brand experiences. Green transformation drives long-term efficiency, builds trust with stakeholders, and positions businesses to lead in low-carbon markets. Organizations that act now can unlock value through innovation, resource optimization, and purpose-driven engagement across the ecosystem.
CX Strategy as the Foundation
Seamless Integration
Driving Loyalty and Growth
Building Trust and Competitive Edge

What You Gain

Our Green Operations and Transformation services help organizations
01
Design and activate operational models that reduce environmental impact.
Concentrated colleagues brainstorm discussing paperwork at briefing
02
Embed sustainability in customer journeys and service design.
Engineers analyzing a renewable energy project with solar panel and wind turbine models
03
Build internal awareness and engagement around environmental goals.
Group of people applauding
04
Strengthen sustainability messaging through authentic brand communication.
young female business people working in modern office
05
Enable long-term performance through behavior change, innovation, and alignment.
Cheerful female engineers collecting information

How We Help You Succeed

Green Digital Transformation and Innovation
Redesign digital infrastructure, workflows, and systems to reduce energy use and carbon intensity. Integrate green IT principles into platform selection, data management, and technology lifecycle decisions.
From Model To Real
Green CX Journey
Map customer journeys to identify opportunities for sustainable interactions and choices. Redesign services to reduce waste, encourage reuse, and align with low-carbon preferences.
couple of young colleagues working together with happy positive faces and sitting at desk in office. Business people analyzing charts and using computer
Sustainability Awareness and Engagement Programs
Build internal campaigns, workshops, and learning experiences to foster environmental ownership. Activate sustainability ambassadors and peer-to-peer learning across teams.
Businesspeople talking about renewable energy
Sustainability Branding and Communication
Define your sustainability narrative and align messaging across channels. Develop brand assets, content, and campaigns that reflect ESG commitments with authenticity and credibility.
Graphs on the paper. Man is working in the wind turbine company

Why Choose New Metrics

Integrated approach combining operations, customer experience, brand, and employee engagement.
Expertise in change activation and human-centered transformation.
Strong creative and communications capability to translate ESG into stories and campaigns.
Cross-functional support from design to rollout, measurement, and scale.

All our Services

Research and Insights

CX Maturity Assessment

Strategy and Operating Model

Voice of Customer Programs (Medallia, Sprinklr)

CX Enhancement & Personalization

Service Design & Optimization

Customer Journey Mapping