People Experience & Performance

Employee Experience and Engagement

Employee expectations have shifted. People now seek meaning, autonomy, and belonging as much as compensation and benefits. Organizations that fail to adapt risk disengagement, attrition, and cultural stagnation. A well-designed employee experience drives productivity, innovation, and advocacy turning your workforce into your most powerful differentiator.

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What You Gain

Our Employee Experience and Engagement service helps organizations

Employee Insights Programs

Understand employee needs, motivations, and pain points through structured listening programs.

Employee Journey Design

Redesign the employee journey to create positive and consistent moments that matter.

Purpose-Driven Culture

Build a culture that connects employee purpose with organizational vision.

Engagement & Retention

Strengthen engagement and reduce turnover through targeted action plans.

People-Customer Alignment

Align people experience with customer experience to achieve holistic transformation.

How We Help You Succeed

Employee Voice and Listening Systems

Establish continuous listening mechanisms using leading platforms and analytics tools. Gather real-time insights through surveys, lifecycle feedback, and open dialogue channels.

Employee Journey Mapping

Identify key moments across the employee lifecycle from onboarding to alumni experience. Redesign processes and interactions to eliminate friction and elevate engagement.

Culture and Experience Activation

Translate organizational values into actionable behaviors and rituals. Co-create internal campaigns and experiences that strengthen community and belonging.

CX–EX Alignment

Integrate employee and customer insights to drive service consistency and cultural alignment. Build experience blueprints that link employee empowerment to customer satisfaction.

Engagement Analytics and Reporting

Track engagement trends, productivity links, and behavioral insights. Translate findings into executive dashboards and actionable recommendations.

Why Choose New Metrics

Human-Centric Expertise

Recognized expertise in human-centric transformation across private and public sectors.

Engagement-Experience Link

Proven models linking employee engagement with customer experience outcomes.

Integrated Capability Model

Blended capabilities combining analytics, design thinking, and behavioral insight.

Localized Global Approach

Localized approaches that reflect cultural nuances while maintaining global best practices.

All our Services

Research and Insights

Growth Enablement

Customer Experience CX And Engagement

CX Maturity Assessment

Strategy and Operating Model

Voice of Customer Programs (Medallia, Sprinklr)

CX Enhancement & Personalization

Service Design & Optimization

Customer Journey Mapping