Matt Watkinson on CX, Human-Centricity, and Why It All Comes Down to Value
What does it mean to be customer-centric in a world where expectations are shifting, technology is accelerating, and transformation is unfolding at national scale? For Matt Watkinson, it starts with something more elemental: what it means to be human. Ahead of his keynote at EXP KSA and a series of speaking engagements across the GCC, we […]
Pioneering Patient Experience and Centricity in Healthcare- An Exclusive Interview with Hala Almuways
Prince Mohammed bin Abdulaziz Hospital led by Hala AlMuways is adopting an inclusive and personalized approach to patience experience focused on data-driven insights, and patient-centricity.
Navigating the New Era of Work: A Conversation with Tech Entrepreneur and Coach, Ksenia Votinova Arnaud
Ksenia Votinova Arnaud believes that to navigate the new era of work, we need to embrace diversity, foster innovation, and prepare for the challenges and opportunities.
Retail of the Future – Interview with Ghadah Al Talal
How Tamimi Markets’ prioritized exceptional customer experiences and implementing cutting-edge approaches in collaboration with New Metrics to elevate retail.
Analytics in Insurance Customer Experience
Leading insurance carriers use data and advanced analytics to reimagine risk evaluation, improve customer experience, and enhance efficiency
Changing the landscape of CX in the public sector – In conversation with Sari Alomaim
By Mira El-Haj
How is the Ministry of Municipal and Rural Affairs (MOMRA) changing the perception of the public sector and delivering the best customer experience for the Saudi citizens?
See your New Normal with Scenario Planning
By Miriam Kugel As the world is trying to emerge from the Covid-19 pandemic, many company leaders are starting to prepare for the new reality of business. But what will business-as-usual look like post-pandemic? And how can we be sure we are preparing for the most likely scenario ahead – including potentially disruptive events like […]
Reshaping the Tourism Industry Post-COVID-19: Balancing the Environment and the Economy
By Maya El-Haj There is no doubt that we live in unprecedented times where the challenges of the pandemic will be experienced for considerably longer than anticipated. While countries around the world grapple with new outbreaks, different strains and vaccination issues, some have begun opening up to rebuild their economies. Tourism was hit more than […]
Reimagining Healthcare: Process Improvement for a Patient-Centric Future
By Maya El-Haj If the healthcare sector is to shift towards a patient-centric model successfully, it will first need to break down and assess the processes. As we illustrate in our article “How Healthcare can Learn from Other Industries to Improve Patient Experience,” the root causes behind disconnected processes in healthcare are the misalignment among the different […]
