Bridge the Gap with New Metrics and Medallia

EXCLUSIVE PARTNER AND RESELLER

The leading CX solution is now in Saudi with local hosting

Ready to discover how New Metrics’ consulting capabilities and Medallia’s leading technologies can empower your business?

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The #1 enterprise experience platform

Fastest Insights

Fastest Action

Fastest ROI

Leading the Way to Seamless Experiences

Medallia Named a Leader in Gartner, Inc: Magic Quadrant for the Voice of the Customer , Q4 2021

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Medallia Named a Leader in The Forrester Wave™: People – Oriented Text Analytics Platforms , Q2 2022

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Security and Local Hosting

Data security and privacy are at the center of Medallia’s practices

• Local hosting in KSA leveraging Oracle OCI cloud

• Compliance with local regulators such as

MICT, NCA ECC, SAMA

• Compliance with international standards and

regulators such as FedRamp, SOC 2, ISO 27001, GDPR

• End-to-end data encryption at rest and transit

• Dedicated customer database

• Advanced user permission management

and SSO compatibility

How brands win with Medallia

Achieve increased ROI, customer and employee retention, and drive best-in-class experiences with Medallia.

Medallia Use Cases

Medallia can be leveraged in each of the Experience Management pillars:

Customer Experience

Brand Experience

Employee Experience

Product Experience

Medallia Technologies

Medallia Experience Cloud ™ is an enterprise-grade experience management platform that helps companies ensure that customer and employee experiences are at the heart of every operation.

Medallia Athena brings powerful artificial intelligence to Medallia Experience Cloud, alleviating resource constraints and minimizing the need for complex manual analysis.

Here is how it works:

• Text Analytics

Uncover themes, sentiment, and satisfaction drivers from comments, calls, chat logs, and more

• Action Intelligence

Identify at-risk customers and discover actionable suggestions that are likely to drive the most impact

Ready to transform your experiences?

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