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The Butterfly Effect in Customer Experience: How Chaos Theory Shapes CX and AI
Customer experience is shaped by rippling small interactions.The butterfly effect reminds us to design experiences that are personal and scalable.
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The Complete Leader Masterclass Wrap-up
Events, NewsLast month New Metrics and British economist and leadership expert Chris Roebuck hosted a two-day leadership masterclass – The Complete Leader. The event was held […]Learn more -
Innovation and Imitation by Peter Bryant
Insights, InterviewsEach day is different, and yet the same. Change is frequent, but typically occurs within a familiar world. Sometimes more radical, and other times it’s […]Learn more -
National Day Special – What Would You Do for Oman?
Insights, Interviews” Ask not what your country can do for you—ask what you can do for your country” It’s is the professional and moral duty of […]Learn more -
The Complete Leader Masterclass Taster
EventsChris Roebuck is really looking forward to our 2-day Complete Leader Masterclass on 20-21 November at Muscat Bay. Watch the video to learn more on […]Learn more -
[20-21 November 2017] The Complete Leader Masterclass
EventsThe Complete Leader A Masterclass with Chris Roebuck Date: 20th-21st November 2017 Time: 8.30am – 3pm Venue: Muscat Bay (Experience Center) “Chris has been featured […]Learn more -
Happy staff translates to more profitable organizations by Mohamed Debouk
Interviews1. Why is employee engagement essential? Employee engagement is so important because it not only influences the wellbeing of the employee, but also the performance […]Learn more -
Don’t Cut Costs, Build Engagement – Says New Metrics and Qualtrics
NewsNew Metrics and Qualtrics hold an executive event on employee experience “Five percent increase in employee engagement translates to a three percent increase in sales […]Learn more -
Innovation in Oman by Peter Bryant
NewsStrong winds of economic change are blowing everywhere, and they rarely stop at borders. Every day we see evidence of this. New digital technologies, volatile […]Learn more -
New Metrics and IE Business School Host Innovation Event
NewsNew Metrics, an Oman-based Management Consultancy, together with IE Business School, one of the leading business schools in the world, recently hosted an executive event […]Learn more