Marketing, Growth & Experience

Customer Experience CX And Engagement

Spatial Design

In a world where physical spaces are as important to brand experience as digital ones, well-thought-out spatial design is essential. Whether in retail, hospitality, or corporate environments, the way a space is designed can shape customer interactions, enhance engagement, and reinforce your brand’s promise.

CX Strategy as the Foundation

Seamless Integration

Driving Loyalty and Growth

Building Trust and Competitive Edge

How Strategic Spatial Design Drives Value

Our approach to spatial design delivers:

Enhanced Customer Engagement

By addressing friction points and enhancing experiences across the journey, you create interactions that build trust and foster long-term loyalty.

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Optimized Space Utilization

Maximize the functionality of every area to support smooth operations, reduce inefficiencies, and elevate the customer journey.

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Alignment with Business Strategy

Ensure that every aspect of your physical environment supports your long-term goals and aligns with the brand experience customers expect.

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Adaptability to Changing Needs

Design with flexibility in mind, allowing your spaces to adapt as business needs evolve and customer behaviors shift.

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How We Approach Spatial Design

Our spatial design process is built to create environments that are both aesthetically pleasing and strategically aligned with your goals. Every phase of our work is focused on creating a space that enhances the customer journey and reflects your brand’s vision

Current Environment Assessment

We conduct a thorough analysis of your existing space, evaluating functionality, flow, and overall customer impact to identify areas for improvement.

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Benchmarking and Trend Analysis

Our team examines industry trends and competitive benchmarks, providing insights to ensure your space remains relevant and future-ready.

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Collaborative Visioning Workshops

Working closely with your team, we define the purpose and objectives of the space through workshops that align stakeholders around a shared vision.

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Spatial Framework Development

We design a framework that incorporates essential elements tailored to your business, optimizing the layout, flow, and usability of each area.

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Strategic Roadmap and Initiative Cards

Our deliverables include a roadmap that prioritizes initiatives and outlines steps for implementation, as well as clear metrics to measure success.

Successful Business Strategy Presentation in Office

Why New Metrics is Your Partner for Impactful Spatial Design

At New Metrics, we understand that effective spatial design requires both a creative vision and a strategic approach. Our team brings a blend of design thinking, industry knowledge, and local insights to deliver spaces that enhance customer experiences and support business outcomes

CXPA-Recognized Standards

We apply globally recognized CX standards, ensuring every insight is reliable and tied to best practices.

Deep Regional Understanding

With a thorough understanding of regional market trends, we tailor our recommendations to ensure your space is both relevant and impactful.

Holistic Approach to Design and Execution

From initial concepts to final implementation, we provide end-to-end support that integrates design, functionality, and customer experience.

What You Can Expect

Enhanced Customer Experience

A comprehensive journey map with insights you can act on, pinpointing the most effective areas for immediate and long-term improvements.

Operational Efficiency

Our design solutions streamline customer and employee interactions, supporting smoother operations and reducing bottlenecks.

Scalable and Adaptable Designs

We create spatial designs that can evolve with changing business needs, ensuring your environment remains effective over time.

All our Services

Research and Insights

Growth Enablement

Customer Experience CX And Engagement

CX Maturity Assessment

Strategy and Operating Model

Voice of Customer Programs (Medallia, Sprinklr)

CX Enhancement & Personalization

Service Design & Optimization

Customer Journey Mapping