Technology
Software Adoption and Optimization
Investments in digital platforms often fall short when adoption is inconsistent or user engagement is low. Without a strong focus on onboarding and continuous enablement, tools remain underutilized and the expected return on technology investments is delayed. Software adoption and optimization programs ensure that employees and customers can interact confidently with digital systems, improving productivity, satisfaction, and digital ROI.
CX Strategy as the Foundation
Seamless Integration
Driving Loyalty and Growth
Building Trust and Competitive Edge

What You Gain

Our Software Adoption and Optimization service helps organizations.
01
Increase adoption of enterprise platforms through contextual guidance and in-app support.
Collaborative Business Team Reviewing Data on Laptop in Modern Office Environment
02
Improve user proficiency and reduce onboarding time across systems.
Diverse Team Collaborating on a Business Project in a Modern Office Setting
03
Identify digital friction points through real-time usage analytics.
Business woman leading meeting
04
Enhance user experience by resolving journey-level pain points.
Group of diverse group of business people having a meeting while sitting in circle.
05
Maximize the impact of technology investments across teams.
Signing contract. Investor and contractor

How we Help You Succeed

Digital Onboarding and Enablement
Deploy interactive walkthroughs and in-app prompts with platforms like Userlane. Provide personalized learning paths for different user segments.
Woman, lawyer and tablet at meeting with team, planning and discussion for review for legal case in office. People, attorney and digital touchscreen with group, negotiation and feedback at law firm
Real-Time Digital Experience Analytics
Monitor user behavior across workflows to identify drop-off points and usability issues. Measure task completion rates, time-on-task, and engagement levels.
work of two young businessmen
Platform Usage Optimization
Recommend enhancements based on real usage data from Medallia DXA and other integrated sources. Prioritize fixes and updates based on frequency, severity, and user role.
Teamwork, meeting and ideas for solution or decision for business, workplace or company. Group, people and discussion with technology in planning, collaboration for growth in brainstorming or project
Continuous Improvement Loops
Use analytics to refine training materials, interface elements, and feature rollouts. Measure adoption KPIs like activation rate, usage depth, and retention.
Multi racial diverse group of people working with Paperwork on a board room table at a business presentation or seminar. The documents have financial or marketing figures, graphs and charts on them. There are laptops and digital tablets on the table

Why Choose New Metrics

Proven deployment experience with Userlane and Medallia across complex environments.
Focus on human-centric digital enablement, not just technical training.
Real-time feedback systems for continuous optimization of user experience.
Cross-functional coordination between IT, HR, and CX to embed adoption as a shared objective.

All our Services

Research and Insights

CX Maturity Assessment

Strategy and Operating Model

Voice of Customer Programs (Medallia, Sprinklr)

CX Enhancement & Personalization

Service Design & Optimization

Customer Journey Mapping

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