Insights

The integration of AI into Customer Experience is a catalyst for profound change, revolutionizing how businesses engage with their customers.

Embracing empathetic leadership lays the foundation for a workplace culture built on trust, respect, and mutual support.

A commitment to delivering an exceptional customer experience sets Fintech companies apart in this digital era of financial services.

Customer Experience will position telco companies as leaders in delivering seamless, personalized, and innovative services.

Prince Mohammed bin Abdulaziz Hospital led by Hala AlMuways is adopting an inclusive and personalized approach to patience experience focused on data-driven insights, and patient-centricity.

The Voice of the Employee (VoE) is essential for organizational success, influencing employee engagement, cultural development, and issue resolution.

From hyperautomation to the pivotal role of AI in shaping trust and security, these technology trends will redefine customer and employee experience in 2024.

Fostering customer loyalty during the festive season requires a strategic and holistic approach that extends beyond promotional activities.

Ksenia Votinova Arnaud believes that to navigate the new era of work, we need to embrace diversity, foster innovation, and prepare for the challenges and opportunities.