Technology
Custom Software, Automation, and Integration
As digital ecosystems grow more complex, organizations need agile solutions that adapt to their workflows, integrate with existing systems, and eliminate manual inefficiencies. Relying solely on off-the-shelf tools can limit flexibility and slow innovation. Custom software, process automation, and seamless integration create the foundation for scalable operations, improved data flow, and better user experiences—both internally and externally.
CX Strategy as the Foundation
Seamless Integration
Driving Loyalty and Growth
Building Trust and Competitive Edge

What You Gain

Our Custom Software, Automation, and Integration service helps organizations.
01
Build software tools tailored to specific workflows, business rules, and use cases.
Software Engineer Developer Using Laptop Computer
02
Streamline operations through intelligent automation of repetitive tasks.
AI (Artificial Intelligence) concept. Communication network.
03
Connect siloed systems to enable real-time data exchange and end-to-end visibility.
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04
Support secure cloud software adoption through tokenization and data abstraction.
Hispanic Programmers Collaborating on Software Development in a Modern Office Setting
05
Increase speed-to-value by optimizing how systems interact and users engage.
The concept of targeting marketing for target customers.

How we Help You Succeed

Custom Software Development
Build web, mobile, and internal applications that meet your exact operational needs. Design user-friendly interfaces with scalable backend architectures.
Digital technology.
Workflow Automation
Automate repetitive or multi-step tasks across teams and departments. Improve turnaround times, compliance, and operational accuracy.
Top view of business team making scrum task board at meeting room. Convocation.
System Integration Architecture
Connect CRM, ERP, marketing, HR, and CX platforms for seamless data flow. Use APIs and middleware to synchronize systems and reduce duplication.
Group of business people standing in hall, smiling and talking together
Data Tokenization for Secure Cloud Adoption
Replace sensitive data with anonymized tokens to enhance data privacy. Enable secure integration between legacy systems and cloud platforms.
Business opportunity.
Ongoing Maintenance and Optimization
Provide support, enhancements, and performance tuning to ensure system health and scalability. Use user feedback and telemetry data to guide product iterations.
Business opportunity.

Why Choose New Metrics

Development expertise centered around workflow design, not just coding.
Proven delivery track record using Melqart, our in-house platform partner.
Strong architectural focus to future-proof integration strategies and automation scalability.
Experience in regulated environments where data security and process control are critical.

All our Services

Research and Insights

CX Maturity Assessment

Strategy and Operating Model

Voice of Customer Programs (Medallia, Sprinklr)

CX Enhancement & Personalization

Service Design & Optimization

Customer Journey Mapping

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