Customer and Employee Experience Analytics

Understanding what customers and employees feel, need, and expect at every interaction helps organizations create experiences that drive satisfaction, loyalty, and retention. Without structured insights, teams may overlook critical friction points or emerging opportunities. Experience analytics bridges this gap, allowing decision-makers to act on real-time data to improve service delivery, product development, and engagement strategies.

Deep Understanding of Needs & Expectations

Identify Friction & Opportunities Early

Real-Time Experience Analytics

Data-Driven Experience Improvements

What You Gain

With our analytics offering, organizations can.

Capture Real Voices

Capture real-time Voice of Customer (VoC) and Voice of Employee (VoE) feedback across multiple channels.

Map Digital Journeys

Monitor digital journeys to uncover pain points and behavior patterns.

Track Reputation

Analyze social conversations for trend detection and reputation management.

Unify Insights

Access unified customer intelligence through a centralized data cloud.

Predict Outcomes

Use predictive models to identify churn risk, loyalty drivers, and key moments of influence.

How we Help You Succeed

Voice of Customer and Voice of Employee Programs

Set up feedback mechanisms across surveys, web interactions, chat, contact center, and mobile channels. Design closed-loop systems to drive action and accountability.

Digital Experience Analytics

Monitor user interactions using platforms like FullStory and Medallia DXA. Diagnose journey bottlenecks, optimize paths, and improve conversion.

Social Listening and Insight Mining

Use AI tools like Sprinklr and Qualtrics to track brand sentiment and identify emerging themes. Create real-time alerts for reputational issues or product feedback.